Terms & Conditions
IMPORTANT: Please note that these terms and conditions only apply if you are buying products from us as a consumer. Trade Customers are subject to our trade terms and conditions which can be accessed via Aromeeq (Vibe Vaporz Ltd) Business Terms and Conditions
This page (together with our returns policy and any other documents referred to on this page) tells you the terms and conditions (Terms) on which we supply any of the products (Products) listed on our website ebuyer.com and all associated pages (our Site) to you. Please read these Terms carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms. You should print a copy of these Terms for future reference.
By clicking the button marked ‘Pay Now’ you accept the Terms. Please understand that if you refuse to accept these Terms, you will not be able to order any Products from our Site.
1. General
1.1
Welcome to our Aromeeq® website (the "Aromeeq site", "Aromeeq", the “website” or the "site"). Vibe Vaporz Limited ("Vibe Vaporz", "we", "us" or "our") registered office at the 1 Rugby Street, Manchester, M8 9SN, provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions").
1.2
In these Terms, the following rules apply:
1.2
A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.3
A reference to a party includes its personal representatives, successors or permitted assigns.
1.4
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
1.5
Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.6
A reference to writing or written includes emails.
2. Language
2.1
This contract shall be concluded in English.
3. Product Descriptions and packaging
3.1
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.
3.2
We will take all reasonable care to ensure that all details, descriptions, and images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 4 below.
4. Price and payment
4.1
The price of any Products will be as quoted on our Site from time to time, except in circumstances when the price on our Site has obviously been quoted in error (please refer to clauses 4.4 and 4.5 below).
4.2
The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error (please refer to clauses 4.4 and 4.5 below).
4.3
These prices are inclusive VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Information
4.4
Prices are liable to change at any time, but (other than in the case of: incorrect pricing where clause 4.4 will apply; or an obvious pricing error where clause 4.5 will apply) changes will not affect orders in respect of which we have already sent you a Payment Confirmation.
4.5
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our advertised price or the amount stated in your Payment Confirmation, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site / on the Payment Confirmation, we will contact buyer for instructions before dispatching the Product.
4.6
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Payment Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
4.7
We accept payment by Visa, Visa Electron, Mastercard, Maestro and Paypal. We shall not dispatch any Products until we receive cleared funds. Please be aware that if you are using Paypal as your payment method we reserve the right not to ship to unconfirmed addresses
4.8
Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Please refer to our privacy and cookies policy for more details. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by email.
5. Use of Site for Placing an Order and Order Acceptance
5.1
Your use of the Site is governed by our Terms of Website Use. Please take the time to read these terms, as they include important terms which apply to you.
5.2
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Service via email contact@aromeeq.com.
5.3
Please note if you are ordering from outside of the United Kingdom, we only deliver to an address within the UK. It is then your responsibility to arrange collection of the goods at your own cost.
5.4
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Aromeeq © Site by clicking on the Submit button at the end of the on-line order process.
5.5
Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Vibe Vaporz Limited.
5.6
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation section of the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.
5.7
If you require a VAT invoice, please email us at contact@aromeeq.com
5.8
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.
5.9
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this
6. Cancellations and Returns
6.1
If you wish to change or cancel an order please call us on 0161-8336667 or send an email to contact@aromeeq.com as soon as possible. Please note, changes to orders are dependant on stock and cannot always be changed, therefore a cancellation and refund would be issued. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.
6.2
6.2.1- Non Faulty ProductsAt Aromeeq.com, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.
Please be advised that we are unable to take returns on products not purchased online at www.aromeeq.com from a Aromeeq online store. If you purchased a product at one of our authorised retailers or counters, please contact them directly.
Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
6.2.2 – Returns
We hope that you are delighted with your order. At Aromeeq, we love to bring a smile to all our customers.
Should there be a reason for an exchange or return, we will be glad to assist you through the process. You may return any item in its original condition for a full refund within 7 working days from delivery.
In order for us to process your return as quickly as possible, please contact our Customer Services Team on 0161-833667 or email us at contact@aromeeq.com for a ‘returns authorisation code’. (RMA No.)
You will be notified by email once your returns have been received and processed.
Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
Products purchased as a set can only be returned as a complete set, not as individual items.
If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
Please note: Only products purchased on Aromeeq Online may be returned for refund or exchange. . If you purchased a product at one of our authorised retailers or counters, please contact them directly.
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our distribution centre within 28 working days from delivery. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement when ringing the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
7. Your right to reject the Products / if the Products are faulty
7.1
If you have any questions or complaints about the Products, please contact us. You can contact us by writing to us at Vibe Vaporz Ltd, 1 Rugby Street, Manchester, M8 9SN or email us at contact@aromeeq.com.
7.2
The statutory rights summarised below are in addition to any manufacturer’s warranty which is offered with your Products, such warranties will vary from Product to Product. If you have an issue with the Products, you can choose whether to seek a remedy under the manufacturer’s warranty or your statutory rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk.
8. Your status
By placing an order for Products through our Site (Order), you warrant that:
8.1
you are legally capable of entering into binding contracts;
8.2
you are at least 18 years old;
It is a crime to use a false name or a known invalid payment method to place an order. We may track every order placed on our Site to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our Site.
9. Risk and Title to Goods
9.1
The Products will be at your risk from the time of delivery
9.2
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
9.3
Risk in the goods will pass to you upon delivery to you
10. Disputes
10.1
Your use of this Website and any purchase by you of any goods from Vibe Vaporz Ltd. shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
11. Data Protection
11.1
Except as expressly set out in these Terms, all use of your personal information will be made in accordance with our privacy and cookies policy.
12.1 Events outside our control
12.1
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
12.2
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
12.2.1
Strikes, lock-outs or other industrial action;
12.2.2
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
12.2.3
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
12.2.4
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
12.2.5
Impossibility of the use of public or private telecommunications networks;
12.2.6
The acts, decrees, legislation, regulations or restrictions of any government.
12.3
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13. Third Party Links
13.1
We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. You’re linking to or from any off-Site pages or other Sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.
14. Indemnification
14.1
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure..
15. Delivery
15.1
Free 2 - 5 Working Days Delivery for UK is valid on orders over £40. This is subject to change during peak promotional periods, see UK & International Shipping Page for details.
For all deliveries, please follow this link to our delivery charges. Delivery times may vary. Deliveries are made via Royal Mail unless over 4kg where another courier service will be used.
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please note that our Next Day Royal Mail service is not guaranteed, a delivery attempt will be made where possible and a signature is required upon delivery.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
You will be responsible for all loss and damage to the goods after they have been delivered to you.
16. Intellectual Property
16.1
Aromeeq is the registered owner of the Aromeeq trade-marks used by us in the course of our business.
The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the "Materials") are owned by Aromeeq or its third party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.
17. General
17.1
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood that a breach of contract may occur.
17.2
This contract is between you as the customer and Aromeeq. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.
17.3
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.4
If we do not insist immediately that you do something that these Terms require you to do, or if we delay in taking steps in respect of a breach of any contract, this will not prevent us from taking steps at a later date.
17.5
While Aromeeq uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Aromeeq will not be responsible for any errors or omissions or for the results arising from the use of such information.
18. Law and Jurisdiction
18.1
These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. This does not affect your statutory rights
19. Complaints
19.1
If you wish to complain about any matter in respect of any goods or services that we provide, please contact Customer Care on 0161- 8336667 or email contact@aromeeq.com.