See Our Most Frequently Asked Questions


    Where can I buy Aromeeq products?

    Aromeeq products are available at select locations across the UK and around the world. You can order online from Aromeeq.com

    Where is my order ?

    Once you have placed an order you will receive an order notification letting you know we have received your order.

    When your order has been shipped a notification will be sent to you confirming your order is on its way.

    When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you.

    Can I cancel my Order ?

    We cannot cancel your order if this has been shipped but, you can return this free of charge once received to obtain your refund.

    My Item is out of stock what do I do ?

    Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.

    We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please email us at contact@aromeeq.com

    Do you accept international orders?

    We're sorry Aromeeq.com only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address.

    How do I apply an promotion or offer code?

    To successfully apply an offer code or promotion code to your order, you will need to be signed into your online account with email address and password.

    Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

    Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

    NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

    How do I unsubscribe from email?

    If you are a Registered Member of Aromeeq Online, go to My Account, and click on 'View' or 'View Account Profile' under 'Account Profile'. If you have an account with Aromeeq™ Online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.

    How do fragrance reed diffusers work?

    Aromeeq reed diffusers will naturally disperse fragrance throughout a room via the natural rattan reeds. Once placed into the aromatic liquid, the porous fibre reeds will draw the liquid up and the fragrance is diffused from the reeds into the air.

    Room Surround Diffusers are fantastic for the home or the office because they emit aroma subtly, so the scent is never too overpowering. Candles will last for a few hours and flowers, a few days, yet a superior diffuser will last for several months.

    What are the ingredients in the Reed Diffusers, Scented Candles, Car Scents?

    As these are Home Fragrance Products, we are not at liberty to disclose the full ingredients lists. We can confirm that all of our fragrances are 100% natural. The ingredient lists for our Bath & Body products are listed on the individual product page.

    Is a refill available?

    Yes, refills are available. You can order online from Aromeeq.com

    Does diffuser liquid change colours?

    The formulation uses natural essential oils and when exposed to the oxygen in air or sunlight, these may change colour.

    This is especially pronounced in diffusers that contain vanilla, jasmine and sandalwood. Over time the product will become progressively darker.

    However, be assured that this does not affect the performance of the product at all.

    Natural essential oils vary in colour from batch to batch.

    What precautions should I take when using my diffuser?

    Ignoring safety instructions may lead to property damage, personal injury or fire hazard. Do not drink. Keep it out of reach of children and pets. Handle with care and only with your hands as glass containers are fragile and liquid perfume may spill when the bottle is open. Ensure the bottle is upright before opening. Do not use if the bottle is cracked, chipped, or scratched. Place on an inert surface to avoid damage from perfume oils.

    Do not let the bottle or perfume get in direct contact with any fabric or polished, painted, plastic or wooden material which may be damaged by perfume oils. Place away from open flames and sources of heat (e.g. radiators, lightbulbs, TV's). Do not light the reeds. Always wash your hands with soap and water immediately after touching the bottle, the reeds or perfume liquid and before touching anything else (e.g. eyes, mouth). Should this accidentally happen, immediately rinse with clean water and consult your doctor. Teach everyone these rules for safe use

    Does the product have a Expire date?

    We recommend you open and enjoy your diffuser within 12 months of purchase.

    What is the diffuser made of?

    The diffuser is a combination of fragrance oil and a special carrier liquid. Some diffusers are more heavily scented than others, as each product has a different, specially blended combination of essence extracts in the fragrance oil. The alcohol is necessary in the product as it allows the reeds to disperse the fragrance oil. The concentration of each specific extract also varies between diffusers, resulting in unique performances with each product.

    How long will Aromeeq reed diffuser last?

    This will depend on the fill level of your reed diffuser:

    50 ml - will fragrance for 2-3 months

    100 ml – you may expect it to perfume for 3-5 months

    200 ml – will fragrance 5-8 months

    250 ml – expected to perfume for 6-9 months

    How do I care for my Aromeeq candles?

    We always recommend to burn your candle for a minimum of 2 hours and a maximum of 4. This will ensure the wax burns evenly and the treatment takes effect as you breathe in the scented air.

    After your first burn, trim the wicks to about 1cm before relighting. Do not relight when the wax level is less than 1cm.

    What are the instructions for safe candle use ?

    The safety & candle usage instructions on the Aromeeq candle are in line standard

    safety guidelines from the following associations:

    please refer to the website of the British Candlemakers Federation: http://www.britishcandlemakers.org/Safety.htm

    please refer to the website of the European Candle Association: http://www.europecandles.com/

    please refer to the website of the American National Candle Association: http://www.candles.org/safety.html

    What should I do if I have a complaint?

    Please visit the Contact Us section if you have a complaint or queries

    Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.